Hyperride Technologies - Your one stop for all your computer, web, voice, data, and security needs | 1.888.99HYPER | www.hyperride.com
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Hypercare Service Plans FAQ

What kind of care plans do you offer and what do they cover?

Our most popular and effective plan is called Hypercare Premier. This plan provides unlimited remote and on-site service as it pertains to your network and ensures that you get a true fixed-fee support cost.We don't believe in "nickel and diming" our clients, so our plans are not traditionally based on a "per device" option which you see out there, but rather on the specific needs of a each site.

Is your Hyperride backup service included with all care plans?

We have found that different clients have huge variants in the amount of data being stored. Since backup solutions are utility-based computing (pay for what you need only), it is not cost effective to have the backup services priced into all plans since that would mean that those with lower backup requirements were paying more than they needed to. Therefore, we have separated our backup service into a separate plan.

I need a service that is not specifically listed on your website. Does that mean you don’t provide it?

No. We work with a wide variety of companies on their web sites, phone systems, home theaters, video conferencing, and security systems. We just can not detail each and every type of service we provide. Chances are, if you ask us about a particular service the answer is YES, or we know someone that can assist you.

Do you guarantee your services?

Yes! We are so confident in our care plans that they all come with a 90-day no-questions-asked guarantee. We also provide each client with a signed Service Level Agreement to ensure that we provide the highest level of service.

How can I learn more about your services?

Please fill out the contact form and we will have a member of our office get back to you.
 
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