Account Manager

Position Summary:

The Account Management team is directly responsible for the customer experience and must be highly Customer Service focused. AM’s will directly manage and work with clients to identify needs and a build road map to success. A successful Account Manager will be consultative, selling customer-centric solutions to existing clients. Recommended solutions will meet client needs, solve client problems, and satisfy client objectives in client’s best interests. A successful AM will meet revenue and client satisfaction goals consistently through Quality Business Reviews with clients and daily sales activities.

Major Responsibilities:

• Must attend and participate in weekly AM Meetings
• Must use tools according to company policies to meet targeted goals, training will be provided
• Must gracefully transition accounts from Business Development staff
• Maintain in-depth knowledge of service offerings of the company
• Document internal processes and procedures related to duties and responsibilities
• Work with active customers to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands
• Cross-sell and up-sell services and solutions to existing accounts
• Identify and Qualify new sales opportunities for current customers
• Receive requests for service and products details from customers and provide timely responses
• Effectively communicate features and benefits of solutions and manage client expectations throughout the lifecycle of the account
• Manage the complexity of Managed IT services proposals, contracts, lease agreements, and service level agreements
• Achieve and maintain a positive rapport with prospects and work to give them the best possible service
• Use elements of sales process to close sales

Qualifications

• BA/BS Business with an emphasis in Business
• 3+ years of account management experience
• Experience working in an IT or professional services firm is preferred
• Experience with a wide customer base
• Excellent communication a must
• General knowledge of Autotask and Quosal software is a plus
• Professional attitude and appearance
• Self-Starter with High Energy
• High Integrity
• Detail oriented

Compensation:

Hyperride offers a competitive base salary in addition to an incentive based bonus program and a comprehensive benefits package.

Employment Policy:

As an equal opportunity employer, Hyperride embraces diversity and does not discriminate in employment on the basis of age, race, color, creed, gender, religion, marital status, veteran’s status, national origin, disability, or sexual orientation.

Contact:

Let’s do some talking about both our futures. Send your resume and cover letter to careers@hyperride.net today.

Areas Covered
Hyperride Technologies provides a range of information technology consulting, IT care plans, and computer support in South Florida, including West Palm Beach, Boynton Beach, Delray Beach, Boca Raton, Ft. Lauderdale, Coral Springs, Margate, Tamarac, Davie, Sunrise, Weston, Kendall, Miami, and all surrounding areas.

Local experts who can visit on-site: South Florida information technology consulting, IT Care Plans, HyperDefender Email and Spam Protection, HyperVault Data Backup and Recovery, Ft. Lauderdale computer support, information technology consulting, Hyperride Healthcare IT, Palm Beach Network Security, Ft. Lauderdale managed services, South Florida Cabling and Office Moves, Palm beach computer support, Ft. Lauderdale information technology consulting, and South Florida Quickbooks.